What Causes Chromebook Black Screen & How To Troubleshoot It (2023)

Just like computers, laptops, and tablets, a Chromebook also runs into a black screen now and then due to various reasons. Most people will be disappointed by the black screen but they often don’t know what causes the problem exactly. And more importantly, they don’t know how to deal with the Chromebook screen black.

In recent years, the Chromebook becomes a more and more popular portable device; its size, appearance, and basic functions are very much like the laptop you use. But some aspects of Chromebook are very different from those of a laptop or desktop computer. Take the unique OS as an example: the default operating system used in a Chromebook (no matter it’s an Acer Chromebook, a Samsung Chromebook, or another Chromebook) is Chrome OS, which is designed by Google.

Run into a Chromebook Black Screen

One of the popular problems Chromebook users have reported so far is Chromebook black screen. The screen of a Chromebook turns black (or blank) suddenly while users are performing tasks on it. This is undoubtedly a terrible experience when you’re in the middle of something, right? What makes things even worth is a black screen of death: a fatal error is detected on your device, causing the operating system to shut down forcibly.

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When that happens – the Chromebook screen becomes black, the vast majority of users’ first reaction is asking help from others to find solutions to fix the problem. That’s why I’m here. The possible causes of a black screen on Chromebook and some effective solutions to solving the problem will be displayed later on this page.

Tip: If you want to back up your system (or files, folders), manage your disk for better performance, solve disk problems, recover lost important data, or find other useful tools, please visit this home page.

Chromebook Screen Black Problems

You may find yourself in face of the following issues on a Chromebook:

  • Chromebook black screen of death
  • Chromebook won't turn on or charge
  • Chromebook black screen after login
  • Chromebook screen goes black randomly
  • Chromebook stuck on black Chrome screen
  • Etc.

7 Main Possible Cause of Chromebook Black Screen

There are many reasons to cause a Chromebook’s screen to become black. We only list some of the most possible ones according to users’ feedback; they can explain why an Acer Chromebook won't turn on or why other Chromebooks won't turn on.

7 Easy Ways To Fix ASUS Laptop Black Screen IssueDon’t get anxious too much when you run into an ASUS laptop black screen since there are several useful solutions to fixing it.Read More

Cause 1: Battery Problems

What you should first think of is whether the battery on your Chromebook is draining out or runs into trouble. The battery is the main power source of a Chromebook, just like a laptop. If the battery is not working well, you’ll find your Chromebook not turning on. The battery issue is one of the popular reasons to answer questions like why is my Chromebook not turning on.

You should connect the charger to your Chromebook and let it charge for at least 10 minutes. Then, try to turn the Chromebook on again. Please replace the battery or charger with a new one if it’s broken.

Cause 2: Screen Brightness Too Low

There’s a chance the brightness of your Chromebook screen is adjusted to a low level that you can’t see any information on the screen clearly. In this case, your Chromebook is working properly, but you just can’t see anything.

(Video) Chromebooks: Black Screen, Won't Turn On? 2 Easy Fixes!

All you should do is turn up the brightness of your screen by pressing the bigger cogwheel key on the keyboard. Your screen issue will be solved immediately (you can see information on the Chromebook screen as usual) if this is the problem.

Cause 3: USB Device Issues

If one or more faulty USB devices (USB flash drives or USB disks) are plugged into your Chromebook, various problems may be caused, including the black screen.

You should safely remove all the USB & external devices and then, try to restart the Chromebook to troubleshoot.

How to fix it if you connected a USB device to a computer but it can’t be recognized?

Cause 4: Hardware Failure

Please restart your Chromebook and take a look at the lights.

  • If the lights turn on when you press the Power button, but you can’t access the Chrome OS, your hard drive may be damaged/broken. You should try to reinstall the system or try to replace your hard drive with a new one.
  • If no lights turn on when you’re pressing Power, please connect the charger to your Chromebook. However, this may also fail if your motherboard is broken. You should send your device to the manufacturer for a replacement if it is still within the warranty period.

Cause 5: Chrome OS Outdated/Damaged

If you may receive a message like Chrome OS is missing or damaged when trying to start your Chromebook, you should realize that your system is corrupted.

You should go to reinstall your Chrome OS under guidance. Google shows you how to recover your Chromebook on this page.

What Causes Chromebook Black Screen & How To Troubleshoot It (3)

What about the Operating system not found error?

Cause 6: Overheated Computer

If no lights turn on when you’re pressing the Power button, you can use your hands to touch the bottom of the Chromebook. If it’s very hot, you can confirm that your Chromebook screen is turning black due to overheating.

Please wait for a while (at least 15 ~ 20 minutes) and try to restart the Chromebook again when it’s cooled down. If it starts normally, it means the problem is caused by too high temperature; then, you should use it on a hard surface in the future to prevent overheating.

Cause 7: Chromebook Screen Broken

Sometimes, your Chromebook screen may be damaged physically so you can see nothing on it no matter what you have tried.

You should connect your Chromebook to an external monitor or TV to check out. If the screen is really broken, please consider changing one.

(Video) How to Turn on a Chromebook that is not Turning on, blank screen, but the power light is on.

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Sign out & Turn off Your Chromebook

How to Sign out of Chromebook

  1. Locate the time section at the bottom right of the Chromebook.
  2. Click on it and a small window will show up.
  3. Click Sign out at the top of the window.

Signing out of Chromebook is very necessary if you want to switch accounts or let others use your device.

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How to Turn off Chromebook

How to turn on a Chromebook? The only way is to press the Power button.

How to turn it off? There are 4 options:

  • Click on the time section at the bottom right -> select the Power icon.
  • Click on the time section -> click Sign out -> select Shut down.
  • Press and hold the Power button for 3 seconds.
  • Press and hold the Power button until you see a menu to Power off or Sign out.

What Causes Chromebook Black Screen & How To Troubleshoot It (5)

How to Fix a Chromebook

It doesn't matter if you can’t confirm the exact cause of the Chromebook black screen issue. All that matters is how to fix the problem effectively.

Please check the following things as soon as you find your Chromebook screen black:

  • Check whether the AC adapter is fully plugged into the charging port or not.
  • Check whether the Chromebook is turned on by pressing the Power button.
  • Check whether there’s an unnecessary external device connected to Chromebook.

If the problem persists, please refer to the solutions below.

Restart Your Chromebook

Option 1: normal restart.

Please try to restart your Chromebook by pressing the Power button, as you usually do.

Option 2: power reset.

Press and hold down the power button for six seconds. Then, press the power button again to turn it back on.

(Video) How to Fix a Chromebook with a Blank or Black Screen

Option 3: hard restart.

You should force your Chromebook to hard reboot if the normal restart didn’t work.

  • Please press and hold the Power button; then, press the Reload/Refresh button at the same time. Keep them pressed for about 10 seconds.
  • Turn off Chromebook and close the lid -> remove the charge cable -> also remove the AC adapter -> wait for a few minutes -> reconnect the adapter and charger -> try to turn on Chromebook.

Option 4: drain out of battery.

  1. You can let the Chromebook battery run down.
  2. Wait for a few minutes.
  3. Charge the Chromebook for at least 30 minutes.
  4. Try to turn it on again.

Also, you can try to take out the battery; then, put it back in and restart your Chromebook.

If your Chromebook starts successfully, you should prevent future black screen by updating the graphics card driver, signing in to a different user account, or deleting useless apps.

If the Chromebook won't turn on, please continue with the following tips for Chromebook troubleshooting.

Increase Screen Brightness

Press the volume up button (looks like a bigger cogwheel) on your keyboard to try to bring up the brightness and see whether the black screen is gone. If this didn’t work, please move on.

Factory Reset Chromebook

Please note that a factory reset on Chromebook will erase all the information on your hard drive. Please transfer your important files out or back them up before factory reset.

  1. Sign out of your Chromebook.
  2. Press and hold Ctrl + Alt + Shift + r on your keyboard.
  3. Select Restart.
  4. Click Powerwash in the dialog box that appears on your screen.
  5. Click Continue.
  6. Follow the on-screen instructions to perform the rest steps.
  7. Sign in with your Google Account (it will be the owner account).
  8. Set up your Chromebook once you’ve finished resetting Chromebook.
  9. Check if the problem is fixed.

What Causes Chromebook Black Screen & How To Troubleshoot It (6)

How To Factory Reset ASUS Laptop: Restore To Default Settings?

System Recovery

Please consider a system recovery when the Chrome OS is corrupted and unable to use the display.

  1. Disconnect any external accessories: mouse, external disk, etc.
  2. Press & hold Esc + Refresh and press the Power key simultaneously.
  3. Release Powerfirst.
  4. Release other keys when a message shows up on your screen.

Update Chrome OS

  1. Connect your Chromebook to the network.
  2. Click the time section at the bottom right and select Settings.
  3. Look for About Chrome OS and click it.
  4. The version of the Chrome OS you’re using will be displayed under Google Chrome OS.
  5. Click on the Check for updates button and wait.
  6. Follow the on-screen instructions to continue.

What Causes Chromebook Black Screen & How To Troubleshoot It (7)

How To Run Google Chrome OS From Your USB Drive?

(Video) How To Fix A Chromebook That Won't Turn On - Chromebook Tutorial

Try F2, F9, and F10 Key

  1. Remove all external devices from Chromebook.
  2. Press the Power button to turn it on.
  3. Press F2, F9, F10, and Enter, or another key when you see the logo or splash screen appears.
  4. Select Exit and then Yes.
  5. Press Enter to confirm.

Update BIOS

Also, you can try to update the Basic Input Output System (BIOS) of your Chromebook since various problems will be caused if the BIOS version is too old. However, the BIOS update should be very dangerous; any mistakes made during the process will lead to horrible results.

What Causes Chromebook Black Screen & How To Troubleshoot It (8)

How to update BIOS:

  1. Please visit the support page of your manufacturer.
  2. Find the BIOS file for your model.
  3. Download it to an external disk.
  4. Follow the steps provided by your manufacturer to update BIOS carefully.
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If all the above methods failed, UNFORTUNATELY, please contact the manufacturer to request service.

Things to Do after Fixing Chromebook Black Screen

Data Recovery

The first thing to do is recover all files lost due to Chromebook issues or the recovery process. If you also install Windows on Chromebook, the data recovery will be an easy job.

  1. Download MiniTool Power Data Recovery to a USB drive.
  2. Boot your Chromebook into Windows operating system.
  3. Connect the USB drive to Chromebook and double click on the setup file to install the recovery software properly.
  4. Launch the recovery software and keep the Logical Drives tab selected.
  5. Put your cursor onto the Chrome OS system drive (usually C:) and click Scan.
  6. You can also double click on the system drive to start scanning it directly.
  7. Wait for the scan.
  8. Browse the scan results to find what you need.
  9. Check the files and folders you want to recover and click Save.
  10. Choose a location to store recovered data and click OK.
  11. Wait for the recovery to finish.

You can repeat steps 5 ~ 11 to recover files from another partition on your hard disk.

Free Download

What Causes Chromebook Black Screen & How To Troubleshoot It (10)

Please click here to know how to recover files after a factory reset.

How to Prevent a Black Screen

Here are some simple tips for preventing a Chromebook black screen:

  • Don’t open a Chromebook for too long since it will cause overheating.
  • Don’t use your Chromebook in a humid or high-temperature environment.
  • Download apps only from professional and trusted websites.
  • Keep your Chromebook updated: update the Chrome OS, the programs, and the drivers regularly.

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Please don’t worry if you find your Chromebook screen black. Computer black screen can be caused by lots of factors, but it is not a big deal most of the time. This page introduces the possible causes of Chromebook showing a black screen suddenly and Chromebook not turning on. Then, it tells you how to turn off a Chromebook, how to sign out from Chromebook, and how to put it to sleep. After that, it provides some effective methods for users to fix a Chromebook with a black screen issue. Finally, you're told the things to do after fixing your Chromebook (data recovery is necessary).

(Video) How to Fix a Chromebook that Won't Turn ON

8 Ways To Fix A Frozen Or Unresponsive Chromebook.


How do I reset my Chromebook when the screen is black? ›

Hard Reboot Your Chromebook

A hard reboot will refresh your Chromebook's operating system and fix temporary system glitches causing the black screen issue. Press and hold the Power button for 6-10 seconds until the display and keyboard light goes off.

Why is my Chromebook on but the screen is black? ›

Please check the following things as soon as you find your Chromebook screen black: Check whether the AC adapter is fully plugged into the charging port or not. Check whether the Chromebook is turned on by pressing the Power button. Check whether there's an unnecessary external device connected to Chromebook.

Why is my Chromebook black and wont turn on? ›

The first thing to check for when your Chromebook won't turn on is a dead battery. Plug the unit in via AC charger and let it charge for at least 30 min to an hour and try turning it on again. A "blank screen" is when the light on the power button is on, but the screen remains black.

How do I fix my black screen? ›

What to Do When Your Smartphone Screen Goes Black
  1. Try a Hard Reset. ...
  2. Check the LCD Cable. ...
  3. Perform a Factory Reset. ...
  4. Unstick Jammed Buttons. ...
  5. Clean Out the Charging Port. ...
  6. Update or Delete Buggy Apps. ...
  7. Take Your iPhone or Android to NerdsToGo.
19 Aug 2019

What button is the reset button on the Chromebook? ›

Hard reset your Chromebook. For most Chromebooks, follow the steps below: Turn off your Chromebook. Press and hold Refresh + tap Power .

How do I force a Chromebook to turn on? ›

Wake your Chromebook up

On Chromebooks: Open the lid, then press any key or swipe the touchpad. On Chromeboxes: Move the mouse. On tablets: Press the Power button.

How do you fix a Chromebook that doesn't want to turn on? ›

How to Fix a Chromebook That Won't Turn On
  1. Make sure your Chromebook is charging. ...
  2. Remove all connected USB devices. ...
  3. Do a hard restart. ...
  4. Sign in as another user. ...
  5. Remove apps from Google Chrome. ...
  6. Update the operating system. ...
  7. Powerwash your Chromebook. ...
  8. Contact the manufacturer.

How do you fix your Chromebook when it wont work? ›

System problems
  1. Turn off your Chromebook, then turn it back on.
  2. Close all your apps and browser windows.
  3. If a specific tab in your browser causes your Chromebook to crash or freeze, hard refresh the page: Ctrl + Shift + r.
  4. If you've installed any new apps or extensions recently, uninstall them.
  5. Reset your Chromebook.

Why is my Chromebook completely dead? ›

In most cases, this will mean that you either have a faulty battery, or a faulty battery and a faulty charger. If the Chromebook turns on when connected to the adapter but turns off immediately after you remove the charger, it's very likely a case of a dead battery.

What is the cause of the black screen of death? ›

The Black Screen of Death is usually caused by a software glitch (or Windows Update) but can often be repaired. Black screens that occur seemingly at random are usually the result of a more serious hardware problem. This will require component repair or replacement. Whatever the case, there is almost always a solution.

Why did my computer screen turn black? ›

We'll look at some things that can cause a black or blank screen: Connection problems with your monitor or screen. Display adapter driver update issues. Issues with recent system updates or installations.

How do I get my Chrome screen back to normal? ›

Zoom in or magnify your Chromebook screen
  1. Make the page bigger: Press Ctrl and +.
  2. Make the page smaller: Press Ctrl and -.
  3. Reset zoom: Press Ctrl + 0.

How do you manually reset a Chromebook? ›

Factory reset your Chromebook with keyboard
  1. Sign out of your Chromebook.
  2. Press and hold Ctrl + Alt + Shift + r.
  3. Select Restart.
  4. In the box that appears, select Powerwash. Continue.
  5. Follow the steps that appear and sign in with your Google Account. ...
  6. Once you've reset your Chromebook:
23 May 2022

How do I reset my Chromebook without losing everything? ›

Resetting your Chromebook removes all local files. Before resetting your Chromebook, make sure the files you need are backed up to Google Drive so that you do not lose them. These files cannot be recovered after the reset, so make sure you have what you need.

What is Ctrl Alt Del on Chromebook? ›

Shift + Escape

This is the Chrome OS equivalent of Windows' Ctrl-Alt-Delete. Shift-Esc calls up Chrome's Task Manager where you can see which apps are using the most system resources and force quit an unresponsive app.

How do I force my Chromebook to restart and not turn on? ›

To perform a hard reset, hold the refresh key on your Chromebook (fourth along on the toolbar, above the 3 and 4 keys) and press the power button straight after. This should force your Chromebook to automatically restart. This process should work for most ChromeOS devices, apart from tablets.

Why won't my Chromebook turn on even though it's charged? ›

If your Chromebook isn't turning on, your charger might be the cause. There are a few ways to address this: Check that the charging light, located near the charging port, is on when hooked up. Try switching to a different charger.

Is it worth fixing a Chromebook? ›

It's going to make more sense for you to just purchase a new device. Spent Between $200-$400: Don't spend more than $100 for repairs. More than that, and it's most likely not going to be worth it for you. Spent $500+: It's okay to have it repaired.

How long does a Chromebook last? ›

Generally speaking, the lifespan of most Chromebooks is between five and eight years. A Chromebook will receive a full Chrome OS update about every four weeks for at least five years from the date of release.

How do I know if my Chromebook is end of life? ›

To check your Auto Update Expiration (AUE) date:
  1. At the bottom right, select the time. Settings .
  2. At the bottom left, select About ChromeOS.
  3. Select Additional details.
  4. In the “Update schedule” section, you'll find when your Chromebook will receive its last update.

How do you start a dead Chromebook? ›

Force A Chromebook To Restart

On the Chromebook keyboard press the Power button and the Reload button at the same time. Some flip-style Chromebooks have the power button located on the side of the Chromebook.

Where is refresh button on Chromebook? ›

In most of the Chromebooks the top row of the keyboard from left to right the fourth button is the refresh button.

What is the refresh key on a Chromebook? ›

Page & web browser
Page upAlt + Up arrow
Reload your current pageCtrl + r
Reload your current page without using cached contentShift + Ctrl + r
Zoom in on the pageCtrl and +
Zoom out on the pageCtrl and - (minus)
29 more rows

How do I do a hard reset on my Chromebook? ›

How to Hard Reset a Chromebook
  1. Sign out of the Chromebook.
  2. Press Ctrl + Alt + Shift + R on your keyboard and hold these buttons.
  3. In the window that pops up, go to Restart.
  4. In the next window, go to PowerWash and select Continue.
  5. Carefully follow the instructions on the screen.
  6. Sign in to a Google Account when prompted.
19 Jun 2022

How do I force a Chromebook to start? ›

On the Chromebook keyboard press the Power button and the Reload button at the same time. Some flip-style Chromebooks have the power button located on the side of the Chromebook. This forces the Chromebook to turn off and then back on just like if you had removed the battery and power cable.

What are the keys to restart a Chromebook? ›

1. Press and hold down the power button on your keyboard for about 3 seconds or click Power off when the screen appears. 2. Use Ctrl+Shift+Q+Q.

How do I factory reset my Chromebook without power washing it? ›

You can also reset your Chromebook from the sign-in screen by holding down the keys Ctrl+Alt+Shift+R and clicking Restart. (If you are signed in to your Chromebook, sign out first before you press on Ctrl+Alt+Shift+R , then click Restart. Once the Chromebook is restarted, click Reset.)

Where is refresh and power button on Chromebook? ›

How to restart a Chromebook
  1. Turn off your Chromebook by pressing one of the power buttons, or by clicking into the menu in the bottom-right corner and selecting the power icon. ...
  2. Press and hold down the "refresh" button (which is located just above the 3 and 4 keys) and tap the power button.
10 Aug 2022


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